Artisans on Web Policies Information in Detail

Artisans Policy Information: Privacy Policy Information

Artisans on Web collects customer information to improve the content of our web site and for use in completing your order in a timely manner. We recognize your concerns to use this information responsibly. Part of this process allows you to return within 2 hours of visiting our website and using the shopping cart. If you have added items to your shopping cart but haven't checked out, you'll find them waiting for you on your return.

Your e-mail address is necessary, in order for you to receive an automatic confirmation of your online order (if you place one), or to contact you concerning your order. We do not sell customer information to any outside companies or third parties. Customer information is used to process your order. We do not make sales calls. We may use customer information for our own marketing and promotional purposes. If at any time you wish to be removed from mailing lists, feel free to contact us. Include your name and billing address.

Artisans Policy Information: Payment Options:

MasterCard ~ American Express ~ Visa ~ Discover ~ PayPal

The credit card you specify for your purchase will be charged when the order is shipped. We accept Checks or Money Order made payable to Artisans on Web. We do not accept C.O.D. payments.

All orders are payable in US funds. Purchases are charged at the current exchange rate the day the order is processed.

Artisans Policy Information: Return Information:

Please contact us prior to sending back the item. A Return Authorization number is required before making a return.
All returns must be sent back in new, original condition. We have a 15 day return policy from date of receipt. Your return may be subject to a restocking fee.
Ship in a sturdy or original box and include the invoice (or a copy). Ship it back by Federal Express or UPS Ground as we must be able to track the package to ensure we receive it. We will process the refund within 5 business days of receipt. Allow 1 to 2 weeks for refund to appear on your credit card statement. Shipping & Handling charges are not refundable.

Return to:

A return address will be provided with the Return Authorization number.

Artisans Policy Information: Secure Online Ordering Information:

24 Hours a Day - Secure Online Shopping - 365 Days a Year

For your protection, your credit card number is encrypted before it leaves your Web browser. This extra measure of safety is designed to prevent unauthorized use of your credit card. In addition, consumer protection laws limit credit card customer liability to $50.00 for unauthorized use. Customers must immediately notify the credit card company and/or bank that issued the card when unauthorized activity has occurred.

4 Step process:

Simply select the items you desire and press the "Add to Shopping Cart" image.

If you want more than one of an item you can adjust the quantity when you view your shopping cart, prior to Check Out.

At Check Out fill in customer information and any special options such as Rush Orders, Comments or Gift Cards. When you press Submit Order, your information is encrypted and secure.

Verify order & information. Please!

You receive an order reference number on the final page.

The Items, Shipping and Total will be calculated for you.

Phone and Mail Ordering:

Some customers may be reluctant to provide credit card information on the Internet, even though powerful encryption technology is used on the Online Store. Even if you feel this way, you may still wish to browse the Online Store, and then phone in your order. To do so, simply add items to your shopping cart, print out the order form, or write down all of the product item numbers you wish to order. Then you can make a telephone order by calling Artisans Wines at

Our Customer Service Number: 415-346-3792